Shipping policy

In short — please read first

  • Every item is made to order and custom printed before it ships.
  • Most US sticker orders arrive in 5–7 business days.All timeframes are estimates, not guarantees.
  • We cannot guarantee that orders can be changed or canceled after submission. If you need to make a change, please contact us immediately.
  • One order may arrive in multiple packages, with different tracking numbers and delivery dates.
  • If your item arrives defective, damaged, or incorrect, we will make it right — see our Return & Refund Policy.


Made-to-order production

All products are custom printed on demand by our third-party fulfillment partner after an order is placed.

Production times vary by product, fulfillment facility, order volume, season, and other operational circumstances. As a general reference, our fulfillment partner states that most orders are fulfilled within approximately 2–5 business days, although actual fulfillment times may vary.

Production may take longer during peak periods, holidays, unusually high order volumes, or other operational disruptions.


Estimated delivery time

Estimated delivery time = production/fulfillment time + shipping time.

For orders shipped within the United States, as a general reference:

  • Production (made to order): approximately 2–5 business days;
  • Shipping (US domestic): approximately 1–8 business days;
  • Estimated total: approximately 3–13 business days from order to delivery.

All delivery timeframes shown on our website or at checkout are estimates only and are not guaranteed delivery dates. Delays may result from:

  • Production or fulfillment delays;
  • Carrier delays;
  • Weather;
  • Holidays;
  • High shipping volume;
  • Missed delivery attempts;
  • Address issues;
  • Transportation disruptions;
  • Inventory or facility issues; or
  • Other circumstances outside our reasonable control.


Shipping destinations

We currently ship to:

United States


Shipping costs

Shipping charges are determined according to the products, destination, shipping method, and applicable shipping configuration.

Applicable shipping charges are displayed at checkout where available. Shipping rates may vary depending on the destination, product, package, and shipping method.


Order tracking

When your order ships, you will generally receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active or update after shipment. If tracking does not appear to update, please contact us and we will investigate when appropriate.


Multiple packages

Because different products may be produced at different facilities or packaged separately, items purchased in the same order may:

  • Ship separately;
  • Have different tracking numbers; and
  • Arrive on different dates.

This does not necessarily indicate a problem with your order.


Delayed orders

If your order has not arrived by the estimated delivery date, please contact us after allowing a reasonable additional delivery period.

We may ask you to allow additional time for occasional carrier delays before opening a lost-shipment investigation. We may investigate the shipment with the carrier and/or our fulfillment partner.

A delivery delay beyond the estimated delivery date does not automatically entitle the customer to a refund.


Lost packages

If a package appears to be lost in transit, contact us as soon as reasonably possible.

We will review tracking information, the shipping address, the estimated delivery date, and other information reasonably necessary to investigate the shipment.

If the package qualifies as lost in transit under the applicable fulfillment-partner policy, we may submit a claim and, if approved, arrange a replacement or refund.

Our fulfillment partner currently requires lost-in-transit claims to be submitted within 30 days of the estimated delivery date. Customers should therefore contact us promptly rather than waiting until the end of the claim period.


Delivered but not received

If carrier tracking shows that an order was Delivered, but you cannot locate it, please first check:

  • Your delivery location;
  • Household members;
  • Neighbors;
  • Mailroom or package room;
  • Building management;
  • Carrier delivery notes or delivery photo, if available; and
  • Your local carrier or post office.

A package marked Delivered is not automatically considered lost under our policy. We may assist with a carrier investigation, but we do not guarantee a refund or replacement solely because a delivered package cannot be located.


Incorrect or incomplete shipping address

We ship to the address provided by the customer at checkout. Customers are responsible for checking that their shipping information is complete and accurate.

We cannot guarantee that an address can be changed after an order is submitted. If you notice an address error, contact us immediately. If the order is still being processed, we may attempt to request an address update, but changes are not guaranteed.

Once an order is marked as shipped, the shipping address cannot be changed through our fulfillment partner.

If an order cannot be delivered because of an incorrect or incomplete address, the package may be returned to the fulfillment facility. Where available, reshipment may be arranged after the customer provides a corrected address.

Reshipping costs are the customer’s responsibility. Exception: if the package was returned due to an error by the shipping carrier (and not due to the address provided at checkout), reshipping costs will be covered by us.


Unclaimed, refused, or returned packages

Packages may be returned because:

  • The address was undeliverable;
  • The package was unclaimed;
  • Delivery was refused;
  • The package was not collected from a parcel locker or pickup point; or
  • Another delivery issue occurred that is attributable to the recipient.

If the package is returned to our fulfillment partner, we may be able to arrange reshipment after the customer provides a corrected address.

Additional shipping charges apply when the return resulted from an incorrect address, an unclaimed or refused package, or another reason attributable to the customer. Exception: if the return was caused by a carrier error, reshipping costs will be covered by us.

Returned packages can only be held for a limited time. Our fulfillment partner generally allows 30 days after the returned package arrives at the fulfillment facility to arrange reshipment. We will notify you when we receive notice that a returned package is available for processing. If you want the package reshipped, please respond promptly. Once the applicable period expires, the returned item may be disposed of (donated) by the fulfillment facility and can no longer be reshipped or refunded.


Contact

Questions about returns, refunds, or order problems should be sent to:

Email: support@tagmyallergy.com